Privacy Policy

1. Introduction

HealthUnwired ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform and related services, including our website and video consultation services serving patients in the United States and the United Kingdom.

By accessing or using HealthUnwired, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following categories of information:

• Account and profile information: name, email address, phone number, date of birth, and other details you provide when registering or updating your profile.
• Health and medical information: symptoms, medical history, consultation notes, prescriptions, and other health-related data you or your treating physician provide in connection with our services.
• Payment information: billing address and payment method details; we do not store full credit card numbers on our servers.
• Technical and usage data: device information, IP address, browser type, pages visited, and how you interact with our platform.
• Communications: messages and follow-up chat content between you and your doctor.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our telehealth and consultation services.
• Facilitate appointments, video consultations, prescriptions, and follow-up care.
• Process payments and send relevant transactional communications.
• Comply with legal and regulatory obligations (e.g., GDPR in the UK where applicable).
• Send service-related notices, updates, and support messages.
• Analyze usage to improve security, performance, and user experience.

4. Data Security and Storage

We implement industry-standard technical and organizational measures to protect your personal and health information. This includes encryption in transit and at rest, access controls, and secure infrastructure. Your data may be stored and processed in the United States, the United Kingdom, or other jurisdictions where our service providers operate, in accordance with applicable law.

5. Sharing and Disclosure

We do not sell your personal or health information. We may share information only as necessary with: (a) healthcare providers you choose on our platform; (b) payment processors and service providers that assist our operations under strict confidentiality; (c) law enforcement or regulators when required by law; and (d) with your consent or at your direction.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, or to data portability. US users may have additional rights under state laws; UK/EEA users have rights under GDPR. To exercise these rights or ask questions, contact us using the details below.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze usage. You can manage cookie settings in your browser; some features may not work correctly if cookies are disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.