Question 1

What is HealthUnwired?

Accepted Answer

HealthUnwired is an online platform that connects patients with verified cancer specialists for video consultations, second opinions, and ongoing care guidance — accessible from anywhere with an internet connection.

Question 2

Who is HealthUnwired for?

Accepted Answer

HealthUnwired is built for patients facing a cancer diagnosis, their families, and caregivers who want expert oncology guidance without the wait and travel of an in-person specialist appointment.

Question 3

Which cancer types do you cover?

Accepted Answer

Our experts can advise on a wide range of cancers, including breast, lung, colon, prostate, ovarian, endometrial, and other common and rare cancers. Visit our Cancer Types page to see the full list and learn more about each.

Question 4

What countries do you operate in?

Accepted Answer

HealthUnwired currently serves patients in the United States and the United Kingdom. We are expanding to additional countries — create an account to be notified when we launch in your region.

Question 5

How do I book a consultation?

Accepted Answer

Browse our Meet an Expert page to find a specialist whose expertise matches your needs. Select a time from their available slots, complete the booking, and you'll receive a confirmation with a secure video link for your consultation.

Question 6

How much does a consultation cost?

Accepted Answer

Consultation fees vary by expert based on their specialty and experience. The exact fee for each expert is shown on their profile and confirmed at the time of booking — there are no hidden charges.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment partner, Airwallex. Payments are processed in US dollars.

Question 8

Do you offer refunds if I cancel or my expert is unavailable?

Accepted Answer

Yes. Full details are in our Refund & Cancellation Policy. If your expert is unable to attend the scheduled consultation, you will receive a full refund or the option to reschedule with another specialist at no additional cost.

Question 9

How long is a consultation?

Accepted Answer

Standard consultations typically last 30 minutes. Some experts offer longer initial consultations for new patients — the exact duration is shown on each expert's profile before you book.

Question 10

What happens during a video consultation?

Accepted Answer

You join a secure video call with your expert at the scheduled time. The expert reviews any reports you have shared, discusses your concerns, answers your questions, and provides their guidance and recommendations. You can take notes or ask the expert to clarify anything.

Question 11

Do I need any special software or equipment?

Accepted Answer

No special software is required. You will need a device with a working camera and microphone (laptop, tablet, or smartphone), a stable internet connection, and a modern browser like Chrome, Safari, Edge, or Firefox. We will send you a test link before your consultation so you can confirm everything works.

Question 12

Can I share my medical reports with the expert before the call?

Accepted Answer

Yes. After booking, you can securely upload diagnostic reports, scans, lab results, and other relevant documents for your expert to review before your consultation begins. This helps the expert prepare and gives you more time to discuss your specific situation during the call.

Question 13

What is a second opinion and when should I get one?

Accepted Answer

A second opinion is when another specialist reviews your existing diagnosis or treatment plan independently. It is particularly valuable when facing a major cancer diagnosis, considering significant treatment decisions, or wanting confirmation of a course of action before starting treatment.

Question 14

Can the expert review my existing diagnosis or treatment plan?

Accepted Answer

Yes. You can share your existing pathology reports, imaging, and treatment plans with your expert before the consultation. They will provide an independent review and their professional perspective during the call.

Question 15

Can I follow up with the same expert after my first consultation?

Accepted Answer

Yes. You can book follow-up consultations with the same expert through their profile page. We recommend follow-ups for ongoing care, treatment monitoring, or whenever new questions arise during your care journey.

Question 16

Can my expert prescribe medication?

Accepted Answer

Whether your expert can issue digital prescriptions depends on your location, the specific medication, and local healthcare regulations. Discuss this with your expert during your consultation — they will explain what is possible in your situation and how to coordinate with your local healthcare provider if needed.

Question 17

Will I receive a written summary or report after the consultation?

Accepted Answer

Yes. After each consultation, your expert provides a written summary of the discussion, their recommendations, and any next steps. You can access this summary from your account at any time.

Question 18

How long are my consultation records kept?

Accepted Answer

Your consultation records, summaries, and shared documents are securely stored in your account for your continued reference. You can review or download them at any time. See our Privacy Policy for full details on data retention.

Question 19

Is my conversation with the expert private and confidential?

Accepted Answer

Yes. All consultations are private, one-on-one conversations between you and your expert. Conversations are not recorded by default, and any recordings would only be made with your explicit consent.

Question 20

How is my health data stored and protected?

Accepted Answer

Your data is encrypted in transit and at rest, stored on secure servers with strict access controls. We follow healthcare data protection standards relevant to the markets we operate in. Full details are in our Privacy Policy.

Question 21

Are your experts verified and board-certified?

Accepted Answer

Yes. Every expert on HealthUnwired completes a verification process where we confirm their medical credentials, licensure, and specialty board certifications. Their qualifications and experience are visible on each expert's profile page.

Question 22

Can my consultation be used in research or shared with my regular doctor?

Accepted Answer

Your consultation is never shared with anyone without your explicit consent. You can choose to share your consultation summary with your regular doctor or another provider, and you control whether to participate in any research initiatives.

Question 23

What if I have technical issues during my consultation?

Accepted Answer

If you experience technical issues during your consultation, our support team is available to help you reconnect or reschedule at no additional cost if needed. You can reach support through your account or our Contact page.

Question 24

What if I need urgent or emergency cancer care?

Accepted Answer

HealthUnwired is for non-emergency consultations and second opinions only. If you are experiencing a medical emergency, call your local emergency services (911 in the United States, 999 in the United Kingdom) or go to your nearest emergency room immediately. For urgent but non-emergency care, contact your local oncology department or primary care provider.

Frequently Asked Questions

Getting Started

Booking & Payment

How Consultations Work

Second Opinions & Follow-ups

Prescriptions & Medical Records

Privacy, Security & Trust

Practical Concerns

Still have questions?